Client Support & Quantitative Engineering Desk

How can we help you today?

Have a question about an AI chart analysis, your membership credits, or institutional API access? Send us a message below and our team will get back to you promptly.

Typical reply: 2–4 hoursCoverage: London, NY & Asian Sessionsanalyzerai@gmail.com

Send us a message

Fill out the form below and we'll reply directly to your email.

1. What can we help you with? *

Account, Billing & Credits

Free daily scans, Pro/Elite credits, or subscription questions

Chart & AI Analysis Support

Multi-timeframe candles (1m–1W), 'Wait' verdicts, or key levels

Technical Issue / Bug Report

Report a loading error, chart display issue, or account bug

Institutional & API Partnership

Prop trading desks, custom integrations, or research partnerships

General Question or Feedback

Feature requests, platform suggestions, or general inquiries

2. Your full name *How we should address you

Please enter your name (at least 2 characters).

3. Email address *Format: name@domain.com

Please enter a valid email address so we can reply.

4. How can we help? *0 / 6,000

Include any relevant symbol (e.g. XRP/USD, EUR/USD), timeframe, or question details.

Please provide a brief description (at least 10 characters).

Your email is used strictly to answer your inquiry and is never shared with third parties.

Direct Email Support

Prefer your own email client? Write to us directly

analyzerai@gmail.com

Handles account questions, Pro & Elite credit inquiries, chart analysis feedback, and institutional partnership requests.

Support Hours & Response Time

Aligned with global market trading sessions

Live Support Team: 06:00 – 22:00 UTC
Average Response Time: 2 – 4 Hours
Platform Monitoring: 24/7 Automated Checks

Quick Self-Service Links

Jump straight to our most-used trading tools and guides

Explore 100+ Live Charts & AI Analyzer

Forex, Crypto, Commodities & US Stocks (1m to 1W)

Membership Plans & Credit Balances

Compare Free, Pro (50 credits), and Elite (200 credits)

Live Market News & Economic Calendar

Real-time macro releases and central bank events

Quantitative Trading Guides & Research

Learn how our verification gates and indicators work

Common Questions

Frequently Asked Support Questions

Quick answers to common questions about credits, timeframes, and analysis reports.

How do daily free scans and paid AI credits work?Answer

Every signed-in account receives 3 free AI reports per UTC day (resetting at 00:00 UTC), shared across full instrument analysis and Quick Scan image uploads. Pro and Elite memberships add dedicated paid credit balances that are used automatically once your daily free allowance is reached.

Why did my AI chart analysis return 'Wait' instead of Buy or Sell?Answer

Our quantitative verification gates withhold entry, stop-loss, and take-profit levels when the underlying market session is closed, price observations are stale, higher timeframes conflict with the setup, or the reward-to-risk ratio fails validation. Expand the 'Why this verdict was reached' checklist inside your report to see the exact condition.

Which chart timeframes are supported for technical analysis?Answer

All 100+ Forex, Crypto, Commodity, and Stock instruments support 8 institutional timeframes: 1-minute (1m), 5-minute (5m), 15-minute (15m), 30-minute (30m), 1-hour (1h), 4-hour (4h), Daily (1D), and Weekly (1W).

How quickly will I receive a reply to my message?Answer

Our support and engineering specialists review incoming messages across London, New York, and Asian market hours (06:00–22:00 UTC). Most account and technical inquiries receive a personal response within 2 to 4 hours.

What details should I include when reporting a technical issue?Answer

Please mention the instrument symbol (for example, EUR/USD or XRP/USD), the selected timeframe (such as 15m or 4h), and any reference code shown in the error banner so our engineers can inspect the exact request log immediately.